Book Fair Trinity FAQ

How does my school receive credit towards our book fair for my purchase?
The link you used to reach your school's book fair contained your school's COUPON CODE.  When you view your shopping cart, you will notice your school's coupon code has been added to your cart.  If you are unsure the code was added to your card, you can always add it again in the coupon code field to make sure.   

 

What is my school's coupon code?
Trinity School: TrinityBookFair2020

 

I had a problem with my order.  What do I do?
Email your first and last name, your order number, and a detailed description to: bookfairs@hicklebees.com

 

Does the coupon code give me a discount?
No, the coupon code does not give you a discount.  It is merely used as our way to make sure your school gets credit for the purchase.  At the end of the book fair, your school will receive either a book credit towards purchasing books for your school based on the sales during the book fair, or a percentage of sales if the minimum required sales are reached.

 

How do I receive the books I ordered?
You can have your purchase shipped to you or you may select to take advantage of our curbside store pickup option.

 

What are the shipping costs?
We offer FREE SHIPPING for all orders $25 and over.  Anything under $25, standard shipping rates apply.  The only exception is if you use the Personal Shopper option and select to add gifts to the package.  If you add gifts, standard shipping rates apply.

 

If I chose to have my purchase shipped to me, when will I receive my order?
Hicklebee’s has an approximate 2-4 day processing time and then depending on where the order is shipped, it can take anywhere from 1-10 days to arrive.  Remember with COVID-19, the post office is typically taking a little longer.  Hicklebees will email you every step of the way so you are kept in the know.

 

If I chose curbside pickup at the store, when will my purchase be ready for pickup?
Hicklebee’s has an approximate 2-4 day processing time.  We will email you every step of the way and let you know when your order is ready for pickup.

 

Where do I pick up my purchase if I chose curbside pickup?
Hicklebee’s address is 1378 Lincoln Ave., San Jose, Ca 95125.  Once you receive confirmation via email from Hicklebee’s that your order is ready for pickup.  Drive to the back of the store and someone will help you.

 

 

How long is my school’s book fair?
All purchases must be made within your school's time frame in order for the school to receive credit.
Trinity School: October 19 - 23, 2020

 

I received an Online Only Gift Card.  Can I use it in person at the store?
No, the Online Only Gift Cards can only be redeemed online.  You can use it during the book fair or you can use it on Hicklebee's main online store.  The Online Only Gift Card cannot be used to purchase Kobo ebooks or to purchase another Online Only Gift Card.

 

How do I use my Online Only Gift Card?
After you have added all the books you would like to purchase to your shopping card, click the Checkout button.  In the Payment Method section of your Checkout screen, select the Online Only Gift Card radio button.  Enter the gift card code in the field provided.  Click the check box that says "Check Online Only Gift Card Balance To Continue *"  If your cart total is more than the balance on the gift card, it will prompt you to enter your credit card information in order to cover the remaining balance on the order.  Click the Review Order button once you have finished entering all your Delivery and Billing information.  Finish the rest of the check steps and you have placed your order using the online gift card.

 

I am a teacher, how do I create a WISH LIST?
Click on the "My Account" link in the top navigation bar. Create an account.  Once you have an account created, browse through the book fair list of books and click the button "Add to Wish List" next to the book you want to add to your wish list. 

 

Can students create WISH LISTS?
YES! Students can create wish lists too.  Follow the same instructions above for how the teachers create a wish list to create your list.  Follow the same instructions below on how to retrieve the wish list.

 

How do I find my teacher's WISH LIST?
On the right-hand-side of the book fair website is a WISH LIST section.  Put the teacher's name or email address into the wish list field and click the "Search" button.  Click the teacher's name to view their wish list.  From your teacher's wish list page, you can then add the books directly to your cart for purchase.

 

How does my teacher receive their WISH LIST book?
Once you have the teacher's Wish List book in your cart and you have concluded your shopping, proceed to check out.  Add the teacher's name, school, and the title of the book to the COMMENTS field of your shopping cart.  Hicklebee's will then pull these books from your purchase and collect them for the week.  We will then ship the teacher Wish List books to your school for distribution.

 

What if the book says Not on our shelves now, usually available for pick-up or shipping in 1-10 days OR  Coming Soon - Available for Pre-Order Now
Our inventory is always updating, so the book may actually be available when we process it for shipping. If it is actually not in stock, we will order it and notify you that the processing time may take an extra couple days.  If the book has not been published yet, you can still order the book and we will ship it once it has been published and we have receive it.  In both cases, we will be emailing you and keeping you up-to-date on your order status.

 

What if a book I want to purchase is in a different Age Group than I am in?
Don't let the Age Group categories influence your purchasing.  The books have a range in age and most spand multiple age group categories.  If you would like more details about the book, you can click on the book title and read more details about the book including the exact reading level recommendation.